Last updated: June 8, 2025
Introduction
LLMtel (“we,” “us,” or “our”) operates the service (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By registering for an account, accessing, or using the Service, you consent to the practices described in this Privacy Policy
Information We Collect
Account Information
When you register for an account, we collect the following information:
- Registration Data: name, email address, company (optional).
- Profile Data: preferences, subscription tier, billing information.
Usage and Technical Data
- Query Data: the search terms or prompts you submit.
- Report Data: responses delivered to you by large language models.
- Log Data: IP address, device type, browser type, operating system, pages visited, timestamps, error logs.
- Analytics Data: clicks, feature usage, session duration to help us improve the Service.
Cookies and Similar Technologies
- We use cookies, web beacons, and similar technologies to authenticate users, remember preferences, analyze trends, and deliver personalized content.
How We Use Your Information
- To Provide and Maintain the Service. Process your queries, generate reports, deliver emails, and power the dashboard.
- To Improve and Develop Features. Analyze usage patterns and feedback to enhance performance, add features, and fix bugs.
- For Account Management and Billing. Authenticate logins, manage subscription billing, prevent fraud, and communicate about your account.
- For Marketing and Communications. Send you updates, newsletters, promotional offers (you may opt out at any time).
- For Compliance and Legal Obligations. Enforce our Terms, prevent abuse, comply with legal process or regulatory requirements.
How We Share Your Information
Service Providers and Partners.
- LLM Providers: We transmit your queries to third-party large language model providers (e.g., OpenAI, Anthropic, Google); they process and return responses.
- Hosting and Infrastructure: Cloud hosting, email delivery, analytics, and payment processors.
- Analytics and User Research: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement and Microsoft Clarity – Terms of Use.
Legal and Safety Purposes.
- To comply with legal obligations, respond to lawful requests, or protect the rights, property, or safety of [Company Name], our users, or the public.
Business Transfers.
- In connection with any merger, acquisition, financing, or sale of assets, we may transfer your information to the relevant third party, subject to confidentiality obligations.
Aggregated or De-identified Data.
- We may share non-identifiable, aggregated data for research, marketing, or analytical purposes.
Data Retention
We retain your personal data only as long as necessary to:
- Provide the Service and fulfill the purposes described in this Privacy Policy;
- Comply with our legal obligations (e.g., tax, accounting);
- Resolve disputes and enforce our agreements.
When no longer needed, we will securely delete or anonymize your data.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure; we cannot guarantee absolute security.
International Data Transfers
Our servers and service providers may be located in the United States or other jurisdictions. By using the Service, you consent to transfer of your information to countries that may have different data protection laws. We rely on appropriate safeguards (e.g., Standard Contractual Clauses) where required.
Your Rights and Choices
Access, Correction, Deletion.
You may review, update, or delete your account information at any time by logging into your dashboard or contacting us.
Opt-Out of Marketing Communications.
You can unsubscribe from our marketing emails via the link in any email or by contacting us.
Cookie Preferences.
Most browsers allow you to block or delete cookies. Be aware that disabling cookies may affect your experience.
Data Portability and Restriction.
Where required by law, you may request a copy of your personal data or restrict certain processing. We will comply unless an exception applies.
Children’s Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal information from anyone under 16. If you believe we have collected data from a child, please contact us immediately, and we will delete it.
Third-Party Links
Our Service may contain links to third-party websites or services. This Privacy Policy does not cover those third parties. We encourage you to review their privacy notices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or in-app notice and update the “Last updated” date. Your continued use of the Service after notice constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
- Email: privacy@llmtel.com
- Website: https://llmtel.com